FAQ
Frequently Asked Questions
Everything you need to know about Joyor Electric Scooters, regulations, and maintenance.
General Info & Safety
Who are Joyor electric scooters suitable for?
Joyor electric scooters feature an adaptable design suitable for a wide range of riders, generally from 12 years old to adults. With adjustable handlebars and various models, we cater to different styles and commuting needs.
*Please always check the minimum age requirement in your specific country before riding.
*Please always check the minimum age requirement in your specific country before riding.
What are the safety requirements for riding?
To ensure a safe ride on your Joyor scooter:
- Minimum Age: Typically 16+ years old (varies by country).
- Protection: Always wear a certified helmet. Protective clothing is highly recommended.
- Traffic Rules: Obey all local traffic laws and municipal regulations.
- Passengers: Only one person per scooter. Riding with passengers is prohibited and dangerous.
Do you accept OEM/ODM orders?
Yes, we accept OEM/ODM inquiries. If you are looking for bulk customization or B2B partnership opportunities for electric scooters, please contact us directly via our official channels.
Regulations (EU, Germany & Spain)
🇩🇪 Can I buy a scooter faster than 20km/h in Germany?
Yes, you can purchase them, but strict restrictions apply. According to the German eKFV regulation:
- Public Roads: Only scooters with a max speed of 20km/h and ABE Certification are legal on public streets.
- Private Use: Models exceeding 20km/h are strictly for private property only.
Warning: Riding a non-ABE or high-speed scooter on German public roads may result in police fines and confiscation. Joyor is not responsible for legal issues arising from misuse.
🇩🇪 How do I get insurance/license plate in Germany (ABE)?
To ride legally in Germany:
- Ensure you buy a Joyor model marked as "ABE Certified".
- Use the included Data Confirmation (Datenbestätigung) document.
- Purchase liability insurance to get your adhesive license plate sticker (Versicherungskennzeichen).
- Attach the sticker to the rear of the scooter.
🇪🇸 What are the DGT regulations for scooters in Spain?
According to the Spanish DGT (Directorate-General for Traffic):
- Speed Limit: Must be between 6 and 25 km/h.
- Prohibited Areas: Sidewalks, pedestrian zones, highways, and urban tunnels.
- Equipment: No seats/saddles allowed. No headphones or mobile phone use while riding.
- Alcohol/Drugs: Same limits as car drivers apply.
Maintenance & Technical Specs
What is the lifespan of a Joyor electric scooter?
A mid-range Joyor scooter can last perfectly for 2 to 3 years with regular use. The lifespan depends on battery cycles, rider weight, terrain, and maintenance.
Pro Tip: You can extend the life of your scooter significantly by replacing wearable parts (tires, brake pads) promptly and maintaining proper tire pressure.
Pro Tip: You can extend the life of your scooter significantly by replacing wearable parts (tires, brake pads) promptly and maintaining proper tire pressure.
Is the electric scooter waterproof?
Joyor scooters are water-resistant (suitable for light splashes), but they are not fully waterproof.
To protect the battery and electronic components, avoid riding in heavy rain or through deep puddles. Water damage is generally not covered under standard warranty policies.
To protect the battery and electronic components, avoid riding in heavy rain or through deep puddles. Water damage is generally not covered under standard warranty policies.
What should I do if I have technical issues?
If you encounter any technical problems:
- Check the user manual for troubleshooting steps.
- Contact the official dealer where you purchased the scooter.
- If purchased from our official site, email our support team at support@joyor-escooter.com.
Warranty & Returns Policy
What is the Warranty Policy?
New Scooters: We offer a 1-year general warranty and a 6-month warranty for the battery, provided there is no physical damage.
Second-hand/Refurbished: These models do not come with an after-sales warranty.
For full details, please visit our Warranty Policy page.
Second-hand/Refurbished: These models do not come with an after-sales warranty.
For full details, please visit our Warranty Policy page.
How do returns and refunds work?
You can cancel your order and return the scooter within 14 days of purchase if:
- The scooter is a brand new model.
- The scooter is unused and in its original packaging.