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Return to Store Repair Policy

All after-sales service caused by non-man-made reasons are undertaken by our company within the commitment time.We will undertake all after-sales service caused by non-man-made reasons within the commitment time. Commitment time and some details and special circumstances are explained as follows


Explanations are as follows

  1. Upon receipt of the goods, the end-user should notify our company within 24 hours if he/she finds any problems such as damage, defects or inability to start the machine etc. Notify our company within 24 hours. Our company will provide you with return and exchange service, and our company will bear the return postage and second delivery freight.
  2. After the scooter is received and found to be damaged, defective or can't be turned on and used and other problems, you should notify us within 24 hours, we will give you a refund or exchange and bear the return postage and secondary shipping costs.
  3. If customers who purchase from our website https://www.joyor-escooter.com/ have quality problems within 14 days of using the product, our company will be responsible for the replacement, return postage and secondary shipping freight.

  4. If a new car has quality problems within three months of use after receipt, our company will repair it free of charge and we will bear the return freight.

    If quality problems occur between three months and less than six months, free repairs will be provided. The buyer will bear the return freight and our company will bear the return freight.

  5. If a quality problem occurs after using it for more than six months but less than one year, the buyer will bear the return shipping fee and the cost of accessories except the motor, controller, frame, and charger. Our company will bear the free maintenance fee.
  6. If quality problems occur after more than one year, the buyer shall bear all costs.
  7. If you reject the scooter without any reason, our company will charge you the return shipping fee.
  8. Our company does not assume any responsibility for damage to the scooter caused by human factors, and all services are subject to a fee.