SHIPPING INFORMATION

To ensure customers have a clear and comprehensive understanding of the shipping process when purchasing electric scooters, we have optimized the shipping policy for overseas warehouse electric scooters and compiled detailed logistics solutions. The following applies to EU countries, including but not limited to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Sweden, Hungary, UK, Italy, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Germany, Portugal, Romania, Slovakia, Slovenia, and Poland.

I. Detailed Shipping Policy

1. Shipping Coverage and Countries
   This policy applies to all electric scooters purchased through the Joyor , shipped directly from overseas warehouses to major EU countries. For a complete list of countries, refer to the logistics solutions table.

2. Shipping Methods and Logistics Partners
   We collaborate with internationally renowned logistics companies (e.g., DHL, UPS,DPD,BRT) and dedicated logistics services to ensure efficient and secure delivery. Customers can choose between standard or expedited shipping based on their destination country.

3. Shipping Timeframes and Delivery Options

   • Standard Shipping: 3-7 business days, suitable for most orders.
   • Special Area Delivery: Some remote areas (e.g., Greek islands, Irish countryside) may require an additional 1-2 business days.

4. Shipping Costs and Discounts

   • Shipping costs are calculated based on product weight, dimensions, and destination country, displayed at checkout.
   • Free shipping is available for orders meeting specific thresholds in certain countries (e.g., Germany, France, UK).

5. Customs Duties, Taxes, and Clearance Services

   • Customers may be required to pay import duties, VAT, or other taxes based on the destination country’s customs policies.
   • Joyor  provides customs clearance assistance to ensure smooth delivery. Customers can check applicable taxes via the logistics company’s website.

6. Order Tracking and After-Sales Service

   • All orders include full logistics tracking. Customers can check the delivery status via the Joyor  or the logistics company’s website.
   • If the product is damaged during transit or does not match the order, customers can apply for a return or replacement within 7 days of receipt. Return shipping costs are covered by Joyor .

7. Liability and Compensation

   • If the product is damaged or lost due to logistics company issues, Joyor  will assist customers in filing a claim and prioritize reshipping the product.
   • Joyor is not responsible for shipping issues caused by incorrect address or contact information provided by the customer.

• How to process my order?

Your order will be shipped directly from our Poland warehouse and processed within 2 working days. Please note that due to certain policy restrictions, goods entering the UK from other countries will be transited in Germany, so the delivery time of the parcel will take about 10 working days. The tracking number and status will be updated after the package has been scanned by the German facility, which usually takes 7 working days.

• How to change or cancel an order?

If you need to change or cancel an order, please contact our customer service staff as soon as possible. Please note that your order can only be amended or refunded before we ship it. If you need any help or support, please contact us at support@joyor-escooter.com.

• Why is the shipment delayed?

Most delays are caused by holidays, natural disasters or carrier delays. If you need any additional assistance, please feel free to contact our customer service staff.

• What should I do if my order never arrives?

If you do not receive your package within the standard delivery time, please first check the status of your order using the tracking number, then contact our customer service staff immediately for assistance.

• What should I do if an item is lost or damaged?

Please do not hesitate to contact us. We will appreciate if you notify us of any missing or errors within three working days of receiving your order and will ensure that appropriate steps are taken to resolve the issue for you.

SHIPPING TIME

Detailed Logistics Solutions Table

III. Notes and Additional Information

1. Holidays and Force Majeure
   Delivery times may be extended during holidays or due to force majeure events (e.g., weather, customs inspections). We will update logistics statuses and notify customers promptly.

2. Accuracy of Customer Information
   Please ensure the shipping address and contact information are accurate to avoid delays or additional costs.

3. Customer Support and Contact Information
   For any inquiries, please contact us through the Joyor  customer service center or email (support@joyor-escooter.com). We are here to assist you.

This policy and logistics solutions take effect on March 10, 2025, and are subject to the final interpretation of Joyor .